General Terms and Conditions of Sale

foundersfriendship.com

1. GENERAL INFORMATION

The ownership of this website foundersfriendship.com, (hereinafter referred to as Website) is held by: Aario Shahbany, with NIF: Z4371744R, and whose contact details are:

Address: Calle Santiago 5, 3º Izq. 38002 Santa Cruz de Tenerife Islas Canarias – España

Contact telephone number: 922094966

Contact Email: hello@foundersfriendship.com

This document (as well as other documents mentioned herein) governs the terms by which the use of this Website (foundersfriendship.com) is governed, and the purchase or acquisition of products and/or services on it (hereinafter, Terms).

For the purposes of these Terms and Conditions, it is understood that the activity which Active Friendship Workshop develops through the Website comprises:

A workshop for English-speaking expats and any resident of Tenerife who wishes to find new friends in a proper manner. The activity consists of the organization and facilitation of a ten-session in-person workshop designed to foster social connection and the development of interpersonal skills. The service is strictly limited to the facilitation of the scheduled sessions and does not include the supervision of the private activities of participants outside of the workshop hours.

In addition to reading these Terms, before accessing, browsing and/or using this webpage, the User shall have read the Legal Notice, the General Terms of Use, including the cookie policy, and the privacy and data protection policy of Active Friendship Workshop. By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User hereby consents to be bound by these Terms and by all of the foregoing; accordingly, if the User does not agree with all of this, they should not use this Website.

Furthermore, please be advised that these Terms and Conditions may be modified. The User is responsible for reviewing them each time they access, navigate and/or use the Website, as the terms in force at the time of requesting the acquisition of products and/or services shall be applicable.

For any questions the User may have regarding the Terms and Conditions, they may contact the owner using the contact details provided above, or, where applicable, using the contact form.

2. THE USER

Accessing, browsing, and using the Website confers user status (hereinafter referred to, indistinctly, individually as User or jointly as Users), whereby all Conditions set forth herein are accepted from the commencement of browsing the Website, along with any subsequent modifications, without prejudice to the application of any applicable legal regulations as required by law.

The User assumes responsibility for the proper use of the Website. This responsibility shall extend to:

• To use this Website solely for making inquiries and purchases or acquisitions that are legally valid.

• Do not make any false or fraudulent purchases. If it can reasonably be considered that a purchase of this nature has been made, it may be cancelled and the relevant authorities will be notified.

• Provide truthful and lawful contact details, for example, email address, postal address, and/or other data (see Legal Notice and General Terms of Use).

The User declares that they are over 18 years of age and possess the legal capacity to enter into contracts through this Website.

The Website is primarily directed to Users residing in Spain. Active Friendship Workshop does not guarantee that the Website complies with the legislation of other countries, either wholly or partially. Active Friendship Workshop disclaims all responsibility arising from such access, nor does it guarantee shipments or the provision of services outside of Spain.

The User shall be entitled to execute, at their option, with Active Friendship Workshop, the sales contract for the desired products and/or services in any of the languages in which these Terms and Conditions are available on this Website.

3. PURCHASE OR ACQUISITION PROCESS

Duly registered Users may purchase on the Website through the specified methods and forms. They shall follow the online purchase and/or acquisition procedure of foundersfriendship.com, during which various products and/or services may be selected and added to the cart, basket, or final purchase area, and finally, click on: “Pay registration fee (€50)”

Furthermore, the User shall complete and/or verify the information requested at each step, although, during the purchase process, prior to payment, the purchase data may be modified.

Subsequently, the User will receive an email confirming that Active Friendship Workshop has received their order or purchase request and/or service provision, that is to say, the order confirmation. And, where applicable, they will likewise be notified by email when their purchase is being shipped.

Once the purchase procedure has concluded, the User consents to the Website generating an electronic invoice which will be sent to the User via email. Furthermore, the User may, if desired, obtain a copy of their invoice in paper form, by requesting it from Active Friendship Workshop using the contact forms on the Website or through the contact details provided above.

The User acknowledges that, at the time of purchase, they are aware of certain specific sales conditions pertaining to the product and/or service in question, which are displayed alongside the presentation or, where applicable, image thereof on the Site’s webpage, indicating, by way of example but not exhaustive, and dependent on each case: name, price, components, weight, quantity, color, product details, or characteristics, the manner in which they will be carried out and/or the cost of the services; and acknowledges that the placing of a purchase order or material acquisition constitutes the full and complete acceptance of the specific sales conditions applicable in each case.

Communications, purchase orders, and payments involved in transactions conducted on the Website may be archived and retained in the computerized records of Active Friendship Workshop for the purpose of constituting proof of said transactions, in all cases respecting reasonable security conditions and applicable current laws and regulations to this effect, and particularly in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, relating to the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), and Organic Law 3/2018, of 5 December, on Data Protection and the guarantee of digital rights, and the rights afforded to Users pursuant to the privacy policy of this Website.

4. AVAILABILITY

All purchase orders received by Active Friendship Workshop through the Website are subject to product availability and/or that no circumstance or force majeure event (clause nine of these Conditions) affects the supply thereof and/or the provision of the services. Should difficulties arise regarding product supply or products become out of stock, Active Friendship Workshop undertakes to contact the User and refund any amount which may have been paid as consideration. This shall also apply in cases where the provision of a service should prove to be unrealizable.

5. PRICES AND PAYMENT

The prices displayed on the Website are final, in Euros (€), and include taxes, except where legally required, particularly concerning VAT, a different matter is indicated and applied.

Notwithstanding, and unless otherwise specifically indicated, the prices of the offered articles exclude shipping costs, which may be incurred, and will be added to the total amount due at the time the User manages the shipping procedure. At that time, the User will consult the available shipping methods and costs and will freely choose the most suitable option.

Under no circumstances will the Website automatically add additional costs to the price of a product or service, but only those that the User has selected and chosen voluntarily and freely.

Prices may change at any time, but such changes shall not affect orders or purchases with respect to which the User has already received an order confirmation.

The accepted methods of payment will be: Credit or debit card.

Active Friendship Workshop employs all available means to guarantee the confidentiality and security of payment data transmitted by the User during transactions through the Website. As such, the Website utilizes a secure SSL (Secure Socket Layer) payment system.

Credit cards will be subject to verification and authorization by the issuing bank. Should the bank fail to authorize payment, Active Friendship Workshop shall not be responsible for any delay or failure of delivery and shall not be able to enter into any contract with the User.

Once Active Friendship Workshop receives the purchase order from the User through the Website, a pre-authorization will be performed on the relevant card to ensure sufficient funds are available to complete the transaction. The charge to the card will be made at the time that the User receives confirmation of shipment and/or confirmation of the service provided in the form and, where applicable, location established.

In any case, by clicking on “Pay registration fee (€50)” the User confirms that the payment method used is theirs.

6. Service Confirmation and Delivery

Given that this involves contracting for a place in an in-person workshop, no physical delivery of goods is performed.

Once the purchase process is complete and payment is confirmed, the User will receive a confirmation email granting them the right to attend the Active Friendship Workshop on the date, time, and location specified on this Website.

The User shall attend the designated location to validate their registration. Active Friendship Workshop reserves the right to cancel or postpone sessions due to force majeure, in which case the User will be notified with as much possible advance notice and offered alternatives or the corresponding refund.

7. TECHNICAL MEANS FOR CORRECTING ERRORS

The User is hereby informed that should they detect an error in the data entered during the process of submitting a purchase request on the Website, they may correct such data by contacting Active Friendship Workshop through the contact facilities provided on the Website, and, where applicable, through those facilities provided for contacting the customer service department, and/or by utilizing the contact details provided in the first clause (General Information). Furthermore, this information may also be corrected by the User through their personal connection space on the Website.

In any case, the User, prior to clicking on “Pay registration fee (€50)”, has access to the space, cart, or basket where their purchase requests are being recorded, and may make modifications.

Similarly, the User is referred to consult the Legal Notice and General Terms of Use, and in particular, the Privacy Policy to obtain further information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, relating to the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and in Organic Law 3/2018, of 5 December, on Protection of Personal Data and guarantee of digital rights.

8. RETURNS

In cases where the User acquires products on or through the Website of the Data Controller, they are entitled to a number of rights, as detailed below:

Right of Withdrawal

The User, acting as both consumer and user, makes a purchase on the Website and, accordingly, has the right to cancel said purchase within a period of fourteen (14) natural days without the need for justification.

This withdrawal period will expire 14 natural days from the day that the User or a third party authorized by them, other than the carrier, took possession of the goods acquired on the Active Friendship Workshop Website, or in the event that the goods comprising their order are delivered separately, 14 natural days from the day that the User or a third party authorized by them, other than the carrier, took possession of the last of those goods comprising the same purchase order, or in the case of a service contract, 14 natural days from the date of the contract’s conclusion.

To exercise this right of withdrawal, the User must notify their decision to Active Friendship Workshop. They may do so, where applicable, through the provided contact channels on the Website.

The User, regardless of the means chosen to communicate their decision, must express clearly and unequivocally their intention to withdraw from the purchase contract. In any event, the User may utilize the model withdrawal form that Active Friendship Workshop makes available to them as an attachment to these Terms, however, its use is not obligatory.

To comply with the withdrawal period, it is sufficient that the communication unequivocally expressing the decision to withdraw be sent before the corresponding period expires.

In the event of withdrawal, Active Friendship Workshop shall refund to the User all payments received, including shipping costs (with the exception of additional costs selected by the User for a shipping method different from the least costly option offered on the Website) without undue delay and, in any event, no later than 14 natural days from the date on which Active Friendship Workshop is informed of the User’s decision to withdraw.

Active Friendship Workshop will refund the User utilizing the same payment method employed by the User to perform the initial purchase transaction. This refund will not incur any additional cost to the User. However, Active Friendship Workshop may retain said refund until it has received the products or articles purchased, or until the User presents proof of the return of the same, whichever condition is first met.

The User may return or send the products to Active Friendship Workshop at: hello@foundersfriendship.com

And must do so without undue delay and, in any event, no later than the period of 14 natural days from the date on which Active Friendship Workshop was notified of the withdrawal decision.

The User acknowledges and agrees that they shall bear the direct cost of return shipping (transportation, delivery) of the goods, should such a return be necessary. Furthermore, they shall be responsible for any decrease in value of the products resulting from handling beyond that necessary to determine the nature, characteristics, and functionality of the goods.

The User acknowledges being aware that there are exceptions to the right of withdrawal, as recorded in Article 103 of Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws. By way of example, but not exhaustive, this would include: personalized products; products that may deteriorate or expire rapidly; music or video CDs/DVDs without their packaging, as sealed by the manufacturer; products that, for reasons of hygiene or health, are sealed and have been unsealed after delivery; supply of digital content without a physical medium.

Without prejudice to any legally established rights, Active Friendship Workshop offers an extended satisfaction guarantee: the User has the right to terminate the contract and request a full refund of the registration fee, even after having attended and completed the first workshop session.

To exercise this right, the User must submit their withdrawal request in writing through the contact methods provided in clause one, within 48 hours following the completion of the first session. Once this 48-hour period has elapsed, or once the second session of the workshop has commenced, the User acknowledges that the service is considered effectively initiated and will forfeit their right to a refund for the remaining sessions, in accordance with legal exceptions for services in progress.

In any case, no refund will be issued if the product has been used beyond the mere opening of the packaging, if the products are not in the same condition as they were delivered, or if they have sustained any damage after delivery.

Furthermore, products must be returned utilizing or including all original packaging, instructions, and any other documents which may accompany them, along with a copy of the purchase invoice.

The Standard Withdrawal Form can be downloaded at the following link:

Model Right of Withdrawal Form

9. LIMITATION OF LIABILITY

Save for any contrary legal provision, Active Friendship Workshop will not accept any responsibility for the following losses, notwithstanding their origin:

• any losses not resulting from any breach of their part;
• business losses (including loss of anticipated profits, loss of revenue, loss of contracts, loss of anticipated savings, loss of data, loss of goodwill, or unnecessary expenses incurred); or of
• any other indirect loss that was not reasonably foreseeable by both parties at the time the purchase agreement for the products was entered into by both parties.

Similarly, Active Friendship Workshop also limits its liability as to the following cases:

Active Friendship Workshop undertakes all measures pertaining to the provision of a faithful representation of the product on the Website; however, it assumes no responsibility for minor discrepancies or inaccuracies that may exist due to inadequate screen resolution, issues with the browser being used, or matters of a similar nature.

• Active Friendship Workshop shall act with due diligence to make the product subject to the purchase order available to the company responsible for its transport. However, it shall not be liable for damages arising from a malfunction of the transport, particularly due to causes such as strikes, road closures, and generally any other issues inherent to the transport sector, which result in delays, losses, or theft of the product.
• Technical failures arising from fortuitous events or otherwise that prevent the normal functioning of the service via the internet. Lack of availability of the Website due to maintenance or other reasons which prevent access to the service. Active Friendship Workshop shall employ all reasonable means to facilitate the purchase, payment, and shipping/delivery process; however, it shall not be liable for causes beyond its control, including but not limited to, fortuitous events or force majeure.
• Active Friendship Workshop shall not be liable for misuse and/or damage to products utilized by the User. Furthermore, Active Friendship Workshop shall not be liable for incorrect returns performed by the User. It is the User’s responsibility to return the correct product.
• In general, Active Friendship Workshop shall not be responsible for any failure or delay in the performance of any obligations assumed, where such failure or delay is due to events which are beyond its reasonable control, that is to say, due to force majeure, and this may include, by way of example but not limited to:
• Strikes, lockouts, or other protest measures.
• Civil unrest, revolt, invasion, terrorist threat or attack, war (declared or undeclared), or threat or preparations for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster.
• Impossibility of using trains, ships, airplanes, motorized vehicles, or other means of transportation, public or private.
• Impossibility of utilizing public or private telecommunications systems.
• Acts, decrees, legislation, regulations, or restrictions of any government or public authority.
• Participants declare to be independent adults and to be fully responsible for their own safety, emotional well-being, and personal choices during and after the workshop.
• The provision of the service and the facilitator’s responsibility strictly terminate at 20:00 hours of each Saturday session.
• Active Friendship Workshop shall not be responsible for any conduct, interaction, or result (including personal, financial, or physical damages) resulting from private meetings or relationships formed between members outside the scheduled hours and specific scope of the workshop.

In this way, the obligations shall be suspended for the period during which the force majeure event continues, and Active Friendship Workshop shall be granted an extension of time to perform them for a period equal to the duration of the force majeure event. Active Friendship Workshop shall use all reasonable means to find a solution that enables it to fulfill its obligations despite the force majeure event.

10. WRITTEN COMMUNICATIONS AND NOTICES

By using this Website, the User agrees that most communications with Active Friendship Workshop shall be electronic (via email or notices published on the Website).

For contractual purposes, the User consents to use this electronic means of communication and acknowledges that all contracts, notifications, information, and other communications sent by Active Friendship Workshop electronically shall satisfy the legal requirements of being in writing. This condition shall not affect the rights recognized by law to the User.

The User may send notifications and/or communicate with Active Friendship Workshop through the contact details provided within these Terms, and, where applicable, through the contact facilities of the Website.

Similarly, unless otherwise stipulated, Active Friendship Workshop may contact and/or notify the User via their email address or at the postal address provided.

11. WAIVER

No waiver by Active Friendship Workshop of any specific right or legal action, or the failure by Active Friendship Workshop to require the User’s strict compliance with any of its obligations, shall constitute a waiver of other rights or actions derived from the contract or the Conditions, nor shall it exonerate the User from the fulfillment of its obligations.

No waiver by Active Friendship Workshop of any of these Conditions or of any rights or actions arising from a contract shall have effect unless it is expressly stated to be a waiver, formally documented, and communicated to the User in writing.

12. NULLITY

If any of these Terms and Conditions are declared invalid and unenforceable by a final ruling issued by a competent authority, the remaining clauses shall remain in effect and shall not be affected by such declaration of invalidity.

13. ENTIRE AGREEMENT

These Conditions and any document expressly referred to herein constitute the entire agreement existing between the User and Active Friendship Workshop with respect to the subject matter of the sale and supersede any other prior agreement, pact, or promise, whether oral or in writing, between the same parties.

The User and Active Friendship Workshop acknowledge having consented to the execution of a contract without relying on any statement or promise made by the other party, except that which is expressly mentioned in these Terms.

14. DATA PROTECTION

Any personal data that the User provides to Active Friendship Workshop in the course of a transaction on the Website shall be processed in accordance with the provisions of the Privacy Policy or Data Protection Policy (contained, where applicable, in the Legal Notice and General Terms of Use). By accessing, browsing, and/or using the Website, the User consents to the processing of such information and data and declares that all information or data provided by them is true and accurate.

15. APPLICABLE LAW AND JURISDICTION

Accessing, navigating, and/or using this Website, and purchase agreements for products through it, shall be governed by Spanish law.

Any dispute, problem, or disagreement arising or relating to access, navigation and/or use of the Website, or relating to the interpretation and enforcement of these Conditions, or relating to sales contracts between Active Friendship Workshop and the User, shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

16. Complaints and Claims

The User may submit complaints, claims, or any other comment they wish to make to Active Friendship Workshop through the contact details provided at the beginning of these Terms and Conditions (General Information).

Furthermore, Active Friendship Workshop maintains official complaint forms available to consumers and users, which they may request from Active Friendship Workshop at any time, utilizing the contact details provided at the beginning of these Terms (General Information).

Furthermore, should a dispute arise from this purchase agreement between Active Friendship Workshop and the User, the User, as a consumer, may request extrajudicial dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of 21 May 2013, on online dispute resolution in consumer matters, and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC. This method may be accessed via the following website: https://ec.europa.eu/consumers/odr/.

This General Terms and Conditions of Sale document was created using an online template generator on 07/05/2026.

This document is an automatic translation of the original Spanish text provided for convenience. In the event of a dispute, the original Spanish version shall prevail.